SUPPORT
| Moytex provides three levels of support services depending on the client’s needs. Moytex knows that quality of service is just as important to clients as the functionality provided by its software. We are constantly adding upgrades to enhance our software. We also ensure that our software stays up to date with the latest technological developments. |
| Tier One - 24 hour phone support via remote access |
| Tier Two - 24 hour phone support with on-site visits |
| Tier Three – Business hours on-site support, 24 hour phone support. |
| On Site Support |
| Technician will sit next to users. |
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SERVICE |
| Training local IT staff |
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IT staff can be trained to support any system released by Moytex |
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Arrangements can be made to surrender source code. |
| User Training |
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We offer local services to train users on how to use our software. We can provide |
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classes online, at the client site or in Moytex’s offices. |
| Web Page Design and Development |
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Examples of web pages we have developed can be furnished on request. |
| Quality Control | We offer a full quality control testing service for third party software. |